Privacy Policy

Last updated: March 1, 2023

Introduction

At Snuggle Pedic® Pillow, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our website snugglepedic.shop (the “Website”), purchase our products, contact us, or otherwise engage with us.

Please read this Privacy Policy carefully. By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Website.

Information We Collect

We collect both Personal and Non-Personal Information from you.

“Personal Information” refers to data that identifies you as an individual or relates to an identifiable individual.

“Non-Personal Information” refers to information that does not directly identify you.

Personal Information

The Personal Information we collect about you includes:

Contact Data: We collect your first and last name, email address, phone number, postal address, and other similar contact information when you create an account, make a purchase, contact us with questions, request information, or subscribe to marketing communications.
Account Data: We collect your username, password, and preferences when you create an account on our Website.
Transaction Data: We collect information related to your transactions on our Website, including your purchase details, order information, shipping and billing information, credit card details, and communication with us related to orders.
Social Media Data: If you interact with our social media accounts, we may collect Personal Information that you elect to provide to us, such as your contact details.

Non-Personal Information

The Non-Personal Information we collect about you includes:

Device/Usage Data: We collect data about the device and browser you use to access our Website, including your IP address, operating system, browser type and version, device type, system and performance information, and browsing data.
Analytics Data: We use analytics services like Google Analytics to collect and analyze traffic and usage trends for our Website. These services collect information such as how often users visit the Website, what pages they visit, and what other sites they used prior to visiting.
Tracking Data: We use tracking technologies like cookies to collect data about your interactions with our Website. This includes information about the pages you view, the referring page, your IP address, and browser-related data.

How We Use Your Information

We use your Personal and Non-Personal Information for the following purposes:

Provide, operate, and maintain our Website.
Enable you to access and use our Website.
Process and complete your transactions.
Respond to your comments, questions, and requests and provide customer service.
Send you technical notices, updates, security alerts, invoices and other support and administrative messages.
Provide news and information about products we offer.
Communicate with you about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
Monitor and analyze trends, usage, and activities in connection with our Website.
Personalize and improve our Website and provide content or features that match your interests and preferences.
Carry out any other purpose for which the information was collected.

We do not collect Sensitive Information from you, such as information related to your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, or information about your sex life or sexual orientation, unless you voluntarily choose to provide that information to us. Where necessary, we will obtain your explicit consent to collect and use Sensitive Information.

Sharing Your Information

We will not rent or sell your Personal Information to others without your express consent.

We may share your Personal and Non-Personal Information in the following limited circumstances:

Service providers: We may share your information with third party companies and individuals we engage to perform services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery services, credit card processing, auditing services, and other similar services to enable them to provide services.
Business transfers: If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
In response to legal process: We may disclose your information to comply with the law, a judicial proceeding, court order, or other legal process.
To enforce policies: We may disclose your information to enforce our policies, including investigation of potential violations.
To protect rights and safety: We may disclose information when necessary to protect the rights, property or safety of us, our users, or others.
With your consent: We may share or disclose your information with your consent or at your direction.

We do not disclose your Personal Information to third parties for their marketing purposes.

Third Party Websites

Our Website may contain links to third party websites. When you click on a link to any other website or location, you will leave our Website and go to another site and another entity may collect Personal and Non-Personal Information from you. We have no control over, do not review, and cannot be responsible for, these third party websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these third party websites or content, or to any collection of your Personal Information after you click on links to such third party websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.

Your Choices & Rights

You have the following choices with respect to how we collect, use, and disclose your Personal Information:

Access: You may request access to the Personal Information we hold about you.
Deletion: You may request that we delete certain Personal Information we hold about you.
Opt-out of communications: You can opt-out of receiving marketing communications from us by using the unsubscribe link in emails, updating your contact preferences, or contacting us directly.
Do Not Track: Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.

Under the California Consumer Privacy Act (CCPA) and certain other privacy laws, you may have the following additional rights with respect to your Personal Information:

Data Portability: The right to request a copy of your Personal Information in a common format.
Disclosure: The right to request information about how your Personal Information is collected, used, and disclosed by us.
No Discrimination: The right to not receive discriminatory treatment for the exercise of your privacy rights.

If you would like to exercise any of the rights described above, please contact us using the information provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA, you have the right to lodge a complaint with your local supervisory authority.

Cookies

We use “cookies” to collect information and improve our Website. A cookie is a small data file that is transferred to your computer’s hard disk for record-keeping purposes. We use cookies for authenticating, tracking, and maintaining specific information about users, such as pages visited, content viewed, typed, preferences, and aliases. You have choices to manage your cookies. Your browser or browser add-ons may allow you to block, delete, or disable cookies. You can modify your browser settings to decline/disable cookies and get alerts when cookies are placed. You can also manage preferences for Flash cookies. If you choose to decline cookies, some features of the Website may not function properly.

Analytics

We may use third party analytics services on our Website, such as Google Analytics. The analytics providers that administer these services use technologies like cookies to help us analyze how users use the Website. The information collected will be disclosed to or collected directly by these analytics services, who use the information to evaluate your use of the Website. We also use Google Analytics Advertising Features to optimize the ads you see. For more information on how Google uses this data when you use our Website or apps, visit https://policies.google.com/technologies/partner-sites. To opt out of Google Analytics Advertising Features, visit https://adssettings.google.com.

Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Data Transfers

We are headquartered in the United States and have service providers in other countries, so your Personal Information may be transferred outside of the country where you are located. If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable laws when transferring your Personal Information internationally.

Children’s Privacy

Our Website is not directed to children under the age of 13 (or other age as required by local law). We do not knowingly collect Personal Information from children. If we become aware that a child has provided us with Personal Information, we will delete the information from our systems. Contact us if you believe that a child has provided us with Personal Information so that we can take appropriate steps to delete the information.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. If we make any material changes, we will notify you by updating the “Last Updated” date at the top of this Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.

How To Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Snuggle Pedic® Pillow
Email: [email protected]
Phone: 1-800-123-4567

California Privacy Disclosures

This section provides additional details about how we collect, use, and disclose your Personal Information subject to California law, and describes your rights with respect to that information.

Scope

This section applies to California residents who visit our Website or make a purchase from us. It does not apply to our employees or job applicants.

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of Personal Information about California consumers:

Identifiers: real name, alias, postal address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
Customer Records: paper and electronic customer records containing Personal Information such as name, signature, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information.
Protected Classifications: characteristics of protected classifications under California or federal law such as race, color, sex, age, religion, national origin, disability, and genetic information.
Commercial Information: records of products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.
Internet Activity: browsing history, search history, information regarding interaction with a website, application or advertisement.
Geolocation Data: precise physical location from GPS, WiFi signals or cell tower proximity.
Sensory Information: audio, electronic, visual information such as call and video recordings.
Employment Information: professional or employment-related information.
Non-Public Education Information: education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

Sources of Personal Information

In the past 12 months, we have obtained Personal Information from the following categories of sources:

Directly from you: when you provide information directly to us, such as when you make a purchase on our Website.

Indirectly from you: from observing your activity on our Website.

From service providers: third parties that collect Personal Information about you on our behalf, such as payment processors, analytics providers, advertising networks, and fraud prevention services.

Purposes and Disclosures of Personal Information

In the past 12 months, we have used and disclosed Personal Information for the following purposes and to the following categories of third parties:

Business purposes to provide products and services: to service providers in order to provide, operate, and improve our Website and to fulfill your orders. This includes disclosing Personal Information to payment processors, web analytics services, customer support services, email delivery services, and more.

Commercial purposes to advertise our services: to advertising networks to serve you relevant ads about our services. We may also use Personal Information to tailor the ads you see on other sites across your different devices.

Legal obligations: to comply with laws, lawful governmental requests, and legal orders, such as to respond to subpoenas or requests from government authorities.

With your consent: We may share Specific Information with third parties when we have your consent to do so.

Sale of Personal Information

In the past 12 months, we have not sold Personal Information including that of minors under age 16.

Your Rights under CCPA

As a California consumer and subject to certain limitations under the CCPA, you have the following rights with respect to your Personal Information:

The right to know what Personal Information we collect, use, and disclose about you.
The right to request deletion of your Personal Information.
The right to opt out of the sale of your Personal Information. As noted above, we do not sell your Personal Information.
The right to non-discrimination for exercising your CCPA rights.

To exercise these rights, contact us using the information provided below. We will verify your identity before responding to your request by matching information you provide to us with information we have previously collected about you. Authorized agents can make requests on your behalf by providing legally sufficient proof of authorization.

Designating an Agent

California residents can designate an authorized agent to make CCPA requests on their behalf. Your agent will be verified using the procedure outlined above for verifying your identity. We cannot process your agent’s request until they provide adequate proof of designation as your agent pursuant to California Civil Code sections 56-57.

Contact for More Information

If you have any questions or concerns about our privacy policies and practices, you may contact us using the following information: